So I try to live my life conscious that there are lessons in every person that comes into your life and that there are opportunities abound. I also believe that lessons will repeat until learned. I was called defensive, rude, and a dictator by someone I was apologizing to and would not allow me to finish any of my sentances. I talked to my boss as I was not feeling like a shining example of leadership. She reminded me that my response and attempt was a good example of leadership. It is not always our first response that defines us, but how we continue to respond. I was fortunate enough to remember that when talking to my bird about his preferred response to my colleague.